The new way to retail – what will drive the next wave of innovation?
According to RetailingToday, Integrated Retail or Omnichannel Commerce paid off for ‘Finish Line’ who attributed their strong quarter performance to their strategies in Omnichannel Commerce. In...
View ArticleDigital Relationships With Customers: A Key to the Future of the Store
We have all heard about – and been told to prepare for – the inevitable death of the retail store. It’s an engaging and buzz-worthy story for our day and age, but unfortunately for these doomsayers,...
View ArticleThe best retail store is a bank! – Creating transactions from experiences.
The Retail Design Institute’s 2014 Store of the Year award was presented to a concept for Umpqua bank! Some banking myths were definitely broken here. And some furious brainstorming later, here are...
View ArticleReady for Round 2 of the Ecommerce Wars?
In his excellent blog, Retail Prophet, retail futurist Doug Stephens paraphrased Winston Churchill by saying that we are at “the end of the beginning” of ecommerce. But what does this mean? Forrester...
View ArticleRedefining What “The Store” Means
When retail futurist Doug Stephens put the relatively new eBay Now service to the test in the first episode of his “The Future In Store” video series, he used his phone to order a baseball hat while...
View ArticleStores must fight Technology with Technology
In my most recent blog post I started off by noting how last year, Internet mogul Marc Andreessen proclaimed that the retail store is dead. I will return to him again, and touch upon another point he...
View ArticleSelling Us On How You Sell
The timeline of technological advances in the history of commerce is marked by a series of major game-changers followed by incremental, yet significant, improvements. For instance, the modern credit...
View ArticleWhat You Sold Us On – eCommerce Award Finalist Selections
In May we posted a blog entry, Selling Us On How You Sell, announcing a new e-commerce award that Mindtree incubated with IGD, the membership organization for the retail and consumer goods industries....
View ArticleThe Dos and Don’ts of Emerging Technologies Like iBeacon
For some time now, we at Mindtree have been promoting the use of context-aware offers to individual shoppers in retail stores. For instance, a mother who pauses in the produce section of a supermarket...
View ArticleBeacon of Hope: Serving Growth and Customer Satisfaction
In my last blog I spoke about the promise and peril of indoor positioning system (IPS) technologies like iBeacon – that it could be a game changer for retailers, but only if approached in a way that...
View ArticleThe Human Element: Not to Be Forgotten Amid Technological Innovation
As an IT solutions company, it’s natural for Mindtree to follow (and blog about) tech trends that affect the industries we serve. But it would be disingenuous of us to ignore major trends or findings...
View ArticleSmall Steps with Analytics Can Lead to a Giant Leap
In their excellent Shumpeter column, The Economist recently wrote about something that we at Mindtree have been championing for a while, and what they called “the unspoken secret of big data”*:the fact...
View ArticleApple Pay: A Tipping Point, or More of the Same?
Apple Pay Day arrived with the usual media fanfare that accompanies Apple events. So…now what? We wait. The mobile payments industry has undergone several rounds of technology improvements over the...
View ArticleEmbracing Disruption: IGD Convention 2014 Roundup
In the not-too-distant past, the traditional practice of making 2-4 trips to the supermarket each month was still very much the norm. But omnichannel commerce has changed that drastically. According to...
View ArticleU.K. Shoppers the Most Phy-gital in the World?
We have been writing in our blog about Mindtree’s new global shopper study — namely that it has detailed the broad evolution of shoppers toward “phy-gital” status, and that making the shopping...
View ArticleGerman Apparel Shoppers are Leading the Way to Phy-gital
As part of our ongoing coverage of Mindtree’s new global shopper study, we’ve noted that the primary finding at its core is the unstoppable trend of shoppers becoming “phy-gital,” combining online and...
View ArticleThe New Omnichannel Dynamic: Finding Core Principles Across Industries
Retail coined the term omnichannel, and has been transforming itself appropriately. However, when we think omnichannel retail, many of us still tend to think too narrowly. We think of the usual...
View ArticleBenelux Reaches the Phy-gital Tipping Point: Omnichannel Readiness is Crucial
With our new shopper study announced and released, a big focus has been on the primary findings: the evolution of shoppers toward “phy-gital” status, and that making the shopping experience remarkable...
View ArticleShoppers Will Share Personal Information (But They Don’t Want to be “Friends”)
As part of our ongoing coverage of insights gained from our new global shopper study, I want to write today about one of the strongest findings we came across, both in terms of percentages and...
View ArticleU.K. Shoppers Crave More Information, Both In-Store and Online
When Mindtree set out in the summer of 2014 to survey thousands of shoppers in four major regions of the world, we wanted to better understand “phy-gital” shoppers—those who combine online and in-store...
View Article
